Common Support Questions

Meal Delivery Inquires

• What do I do if my VacPack Proteins are damaged?
• Meal Delivery Delay
• Meal Order Cancellation Request
• How can I see what delivery day I have selected for a specific order?
• How do I change my delivery day if my account is eligible?
• Does my account have the option to change my Delivery Day?

See all 8 articles

Meal Plan and Account Management

• How do I update my address?
• How do I change my payment method?
• Meal Commitment Explained
• Help! I received meals I don't want or didn't select!
• Auto-Selected Meals

Oven Inquires

• Our best tips for oven setup
• How can I exchange my oven?
• Oven WiFi Connection Troubleshooting
• How Do I Cook My Meals If My Oven Is Having Issues Connecting To WiFi?

Contact the Tovala Support Team

• How do I reach Customer Support?