What is the meal commitment?
This means that you purchased the oven at a discounted price with the agreement to order 6 weeks of meals within the first 6 months of owning the Tovala. Until the commitment is complete, your account will remain active and the only way to ensure you do not receive meals is to skip meal orders.
Do I have to get meals every week?
No! We allow you to skip up to 5 weeks at a time but for the skip to be applied to a specific order, you must skip before the order is processed. If you do not skip, or save meals an order will be placed and we will select meals for you. The deadline to make any changes to your order is always on Wednesday at 6 PM CT when orders are processed each week.
Do I have to order a specific meal plan size to fulfill my commitment?
Any meal plan size will fulfill the commitment, as long as you place an order on 6 separate weeks. We offer meal plans as small as 4 meals per week, and as large as 16 meals per week. You can always adjust your plan size overall or just on a specific week in your app or online.
What if I want to cancel?
If the meals are not a good fit for you and you would not like to continue ordering meals in order to satisfy the commitment, you always have the option to buy-out out of the commitment. Customers always have the option to buy-out of the commitment for the difference of the stand-alone oven ($299) and discounted commitment price which you paid. Just reach out to Customer Support and let us know that you’d like to buy out of your commitment, and we’ll charge the credit card on file on your account to close your meal plan.