What is the meal commitment?
This means that you purchased the oven at a discounted price with the agreement to order 6 weeks of meals within the first 6 months of owning the Tovala Smart Oven. Until the commitment is complete, your account will remain active and the only way to ensure you do not receive meals is to skip meal orders.
For example: If you purchase an oven with a meal commitment on January 1, that commitment means you agree to order meals 6 times before July 1. You could order meals 6 weeks in a row and be done in February, or you could order meals for 1 week each month from January through June and meet the commitment. There is a lot of flexibility in how you meet the commitment over the course of your first 6 months with Tovala, and you can adjust what weeks you get or skip meals in the Tovala App.
Do I have to get meals every week?
No! We allow you to skip up to 5 weeks at a time, but for the skip to be applied to a specific order, you must skip before the order is processed. If you do not skip or select meals, we will select meals for you and charge your card. The deadline to make any changes to your order is always on Wednesday at 6 p.m. CT when orders are processed each week.
Do I have to order a specific meal plan size to fulfill my commitment?
Any meal plan size will fulfill the commitment, as long as you place an order on 6 separate weeks. We offer meal plans as small as 4 meals per week, and as large as 16 meals per week. You can always adjust your plan size overall or just on a specific week in your app or online.
What if I want to cancel?
If the meals are not a good fit for you and you would not like to continue ordering meals in order to satisfy the commitment, you always have the option to buy-out out of the commitment. Buying-out of the commitment means paying for the difference of the stand-alone oven and discounted price which you bought it for. Just reach out to Customer Support and let us know that you’d like to buy out of your commitment, and we’ll charge the credit card on file on your account to close your meal plan.