Check out this quick video on order management: https://www.youtube.com/watch?v=LN7Jpeh5sc0
To skip a week of meals in the Tovala App, go to the Order tab and select the week you would like to skip. In the top right corner of that week’s menu, choose "Skip/Adjust" then "Skip Delivery".
- If a week has been skipped, it will be marked as "X Skipped" in the Order tab view
You can also skip a week by going into your account settings and selecting "Meal Plan" then “Manage Deliveries”. You'll see the next 5 weeks and can update the number of meals you’d like delivered that week or choose to skip that delivery.
- If you want to pause or cancel, and are not in a meal commitment, go into your account's settings and click on “Stop Deliveries.”
When do I have to skip, pause, or cancel by?
If you don't want to receive meals for a week, you must skip, pause, or cancel by Wednesday at 6 p.m. CT the WEEK BEFORE the order is scheduled to deliver (the same deadline for ordering meals).
- For example, if you cancel your meal plan on a Thursday at 10am you will still get meals the next week because the order deadline has passed and the cancellation will take effect the following week.