First and foremost, we are so sorry that you did not receive the meal that you were expecting.
There are a few possible reasons for this:
- If your meal selections aren’t saved to your account before the order deadline closes for the week (always at 6 p.m. CT on Wednesday, the week before the order is scheduled to deliver), we will fill your order with automatically selected meals based on what items are most popular in the given week.
- To avoid receiving meals you don't want, please make sure to save your meal selections before the order deadline on Wednesday at 6 p.m. CT.
- We had to substitute your meal for a similar meal, due to quality or quantity concerns. We will do this if your account settings show “Substitutions OK”. If you don’t want this to happen in the future, please change your account settings to “No Substitutions”.
- It’s an accident! Our meal orders are packaged by hand every week, and sometimes mistakes happen.
If you’re unsatisfied with the substitution or think an error has occurred, please reach out to Customer Support and let us know. We are happy to make it right. Just let us know what meal you ordered, and what meal you received instead.