It's below your meal, sitting against the ice. Check out this demo video to see what we mean.
Where is the second tray?
The second tray is nested beneath the tray that's holding each of your sides. You'll need to slide it out and put your protein in it when you're cooking that meal. Check out this demo video to see what we mean.
How do I cook my protein?
Find the second meal tray that's nested beneath the tray that's holding each of your sides. Just open the vacuum sealed protein bag and slide the protein into the tray, put that tray in the oven, scan the barcode and press start. Check out this demo video to see what we mean.
Where am I supposed to store my loose protein?
Feel free to store it anywhere in your refrigerator, or in the bottom compartment of your Tovala Meal. If you want, you can also use the nested tray from your side, put your protein in it, and snap it into the bottom of the meal sleeve.
My nested tray is dented. Can I still use it?
Yes you can - there are no food safety issues that come from a dented tin. If you like, you can wash your hands and reshape the dents before adding your protein to the tray.
Why is my protein covered in moisture?
Your protein has been sitting against the gel pack in your delivery box. As the ice starts to melt, condensation appears on the outside of the gel pack. That's likely the moisture you're noticing. Feel free to wipe it off and put your protein in your refrigerator.
How do I know which meal the protein goes with?
Proteins will be sitting under each of the meal sleeves.
If you've received multiple chicken breast meals in a week, you can use any of the chicken breasts with any of the chicken breast meals. We use the same marinate for all of our chicken breasts. All of our raw proteins can be used with any meal of the same protein type.
How do you make sure the protein stays cool enough? What if it moves around the box?
We've conducted extensive thermal testing on this packaging to ensure that the food is delivered to you safely, including testing to make sure that proteins that may have shifted in the box stay cold enough. In any case that you find your protein on top of the box, please reach out and let us know the exactly where you found the protein and we'll further assist you.
