Questions about pricing and billing for the Tovala Steam Oven and Tovala Meal Plan? See if the answer lives here.
What's a Meal Box?
A Meal Box is a single shipment of Tovala Meals, delivered once a week. You'll choose between two Meal Box options. Our Single Serving box gives you 1 serving of 3 Tovala Meals for $36. Our Double Serving box gives you 2 servings of 3 Tovala Meals for $72. Our menu changes on a weekly basis, and you can switch back and forth between Single and Double Serving Meal Boxes any time. You’ll choose your box size and Tovala Meals as you go through the ordering process.
What happens if I don't order all of my Meal Boxes within 6 or 12 months?
If you choose the "A Taste of Tovala" plan, you have 6 months to order 4 Meal Boxes. If you choose the "Dinner is Solved" plan, you have 12 months to order 24 Meal Boxes. If you haven't ordered your required Meal Boxes before the deadline, your card will be charged for the remaining Meal Boxes. We’ll charge you $36 for each Meal Box you did not purchase by the time the deadline hits. The $36 price is based on the cost of a Single Serving Meal Box, and then that will be multiplied by the number of boxes you did not purchase. When we charge you, we will add corresponding meal credits to your Tovala account that you can redeem at any time.
Can I skip Meal Box deliveries?
Of course. You can easily skip Meal Box deliveries for weeks when you're busy, out of town, or just don't want them! If you choose “A Taste of Tovala” and agree to buying 4 Meal Boxes, you can skip as often as you'd like as long as your 4 boxes are ordered within 6 months of your Steam Oven purchase. If you choose “Dinner is Solved” and commit to 24 Meal Boxes, you can skip as often as you'd like as long as your 24 boxes are ordered within 12 months of your Steam Oven purchase.
How much will I be billed?
You'll be billed for the price of the Tovala included in the pricing plan you select. Each Tovala Meal is $12. You'll be billed $36 per Single Serving Meal Box (3 meals/week), or $72 per Double Serving Meal Box (2 servings of 3 meals/week).
When will I be billed?
You'll be billed for the Steam Oven when you complete the ordering process.
Each ordering period ends on Wednesday at 6 p.m. CT. We ship out your meal order the next week. This timeline allows us to prep your meals and reduce food waste by ordering only the amount of fresh ingredients we actually need.
If I order just the Steam Oven, can I still order Meal Boxes?
Sure can! You can order Meal Boxes after buying just the Steam Oven, either immediately after checkout or whenever you like from the tovala.com account that gets created with your Steam Oven purchase.
How do I order more Meal Boxes once I've completed my minimum meal order?
You can decide when to order Meal Boxes whenever you want from tovala.com or in the Tovala App. You can also skip a week of receiving meals, pause meal deliveries, or cancel at any time without penalty.
What if I don't want the Steam Oven or meals after I order?
You can return your oven, no questions asked, for 180 days. We make it incredibly easy to do so—we'll even pay for your shipping. If you choose to purchase a Tovala Steam Oven at a price point that comes with a Meal Box minimum and then return the Steam Oven, we won’t charge you for the Meal Boxes you have left to buy to meet the minimum.
This same FAQ is also found at tovala.com/pricing!