We understand that connecting a device to WIFI should be a simple and seamless experience. Tovala ovens can be connected to WIFI 99% of the time with the right steps. Here are a few reasons why your oven might not connect to WIFI.
Approximately 90% of our customers find that the incorrect network password is the issue. Please take a moment to double or triple-check this information.
Where to find your password through your phone
Distance from Router:
Sometimes, the initial setup requires the oven to be closer to the main router. Once connected, it can be unplugged and placed in a permanent location as long as the signal reaches it. (The oven will retain the WIFI credentials even after being unplugged.)
For about 7% of customers, ensuring their phone settings are compatible with the Tovala App is key. To confirm this, refer to the guides in the links below.
Oven WIFI Connection Guide for Android:
iOS Oven WIFI Connection Guide for iOS and iPhone:
Oven firmware needs updating
In rare cases (around 2%), updating the oven's firmware is necessary. This can be achieved by connecting to a mobile hotspot and resyncing the oven to your router once the oven updates.