What do I do if my Tovala Meals arrive late due to a delivery delay?
- If your package is unfortunately delayed, that does not mean your meals aren't safe to enjoy. As long as the ice packs are still at least half frozen, those meals are safe to consume. If your ice packs are more than half melted, reach out to us.
What if my delivery is more than 2 days late?
- If your delivery is more than 2 days late, we can not guarantee food safety. Please do not consume those meals, discard that shipment when it arrives, and reach out to firstname.lastname@example.org so we can make it right.
What happens if my Tovala Meals didn't arrive at all or are missing?
- In the unfortunate event that your Tovala Meals are misdelivered, not delivered at all, or are stolen, please reach out and contact us at email@example.com so we can look into the situation and compensate if necessary.