What do I do if my Meal Box is late and has encountered a delivery delay?
- If your package encounters an unfortunate event of a delivery delay, that does not mean your meals aren't safe to enjoy. As long as your Meal Box arrives with no damage and the ice packs are still mostly frozen, those meals are safe to enjoy. If your box arrives in a different condition, please do not consume and discard those meals and reach out to support@tovala.com so we can compensate you.
What if my Meal Box is more than 2 days late?
- If your Meal Box is more than 2 days late, we can not guarantee food safety. Please do not consume those meals, discard that shipment when it arrives and reach out to support@tovala.com so we can compensate you.
What happens if my Tovala Meals didn't arrive at all or are missing?
- In the unfortunate event when your Meal Box is misdelivered, not delivered at all, or is stolen, please reach out and contact us at support@tovala.com so we can look into the situation and compensate if necessary.