Delayed Meal Delivery
We do everything possible to have meals delivered on your designated delivery day. In the event that your meal box experiences a 1 or 2 day shipping delay, this doesn't not automatically mean your meals are not safe to enjoy.
Please check the ice packs and outer shipping box when you receive your meals. If the outer box is not damaged, your ice packs mostly frozen, and your meals are cold to the touch, those meals are safe to consume. If your order arrives in any other condition, we advise you to NOT consume those meals and please contact Tovala Support.