I want to cancel my meal order, am I able to do that?
In special circumstances, we are able to cancel your recently processed meal box order. Tovala meals are prepared fresh to order, and we start working on getting meals ready to ship immediately after the meal orders process. We limit order changes to the 6 pm CST cut-off, so we have adequate time to procure ingredients, prepare your meals, and provide excellent service to all of our customers.
- Meal Box Cancellation Request: Between 6 pm CST on Wednesday and Thursday morning please submit a cancellation request by email to support@tovala.com with your reason for canceling. We will cancel your order if possible but it is not guaranteed.
- To help you manage your meal plan, we sent out reminder emails each week if you have not selected your meals. You can also skip up to 5 weeks ahead of time or pause your meal plan if you are not in a commitment by logging into the Tovala App or Tovala.com.
- For the best experience, please select your meals each Wednesday by 6 pm CST for the following week's delivery. Please contact Tovala Support with any questions.
Please note you can freeze most meals if you just received a shipment that you won't be able to enjoy before the "Best Before" date. When you're ready to eat the frozen meals, just place the meal in the fridge the day before eating to thaw the meal. Freezing Guidelines