If you have any questions about your shipment, please chat with our customer support agents. We're happy to help!
How are Tovala Meals delivered?
- We send Tovala Meals via UDS, OnTrac, UPS or Fedex in an insulated box with a cold pack(s). The carrier is determined by availability based on where you live.
- Meal Boxes are shipped safely in transit for either one or two days, depending on your distance from our Chicago or Salt Lake City based production kitchens.
Will I get an alert with tracking?
- We’ll send you an email each week with your tracking number so you can keep an eye on it.
How long can a Tovala Meal wait for me before I need to refrigerate it?
- Our Tovala Meals are packed with cold packs and insulation to make sure they’ll stay cold until the end of the day they arrive. So no worries if you’re working late—they’ll be just fine waiting for you.
What do you mean by "end of day"?
- Our packaging is designed and tested to protect your meals for up to 24 hours after your expected day of delivery. Check your ice packs when you retrieve your meals - as long as the exterior packaging is undamaged and the ice packs are still mostly frozen, your meals are safe to enjoy.
What happens if my Tovala Meals are Delayed?
Delivery Delay Article