Ordering Tovala Meals
Where do I order Tovala Meals?
You can order meals on my.tovala.com or in the Tovala App on your iPhone or Android.
Can you explain the entirety of the meal ordering process?
First, you’ll decide between our Single Serving and Double Serving plan. Then you’ll pick your meals before the weekly Sunday at 4:00 CT deadline. Our team will create those meals for you, and they’ll arrive at your doorstep 9-10 days later. Each week, you’ll pick from a new selection of meals, which will arrive 9-10 days after each week’s deadline.
What if I’d rather not pick my Tovala Meals?
If you have not paused meal deliveries or skipped a week of meals, we’ll pick them for you! We’ll make our selections based on the week’s most popular meals, and we’ll send them to you 9-10 days later.
How long does it take to get my Tovala Meals?
You’ll receive your Tovala Meals 9-10 days after the ordering deadline. Each week, we order the ingredients fresh from our suppliers, and prep them just for you. We believe in fresh, clean ingredients, and not wasting those ingredients. Our approach ensures that Tovala Meals are as fresh as can be while minimizing food waste.
Tovala Meal Plans
What are the meal plan options?
We have two meal plan options: Single Serving and Double Serving. With the Single Serving plan, you’ll choose three meals, and get one portion of each. You’re free to choose two or three of the same meal if you like. The Double Serving plan is the same as the Single Serving plan, except that you’ll get two of each meal that you choose.
How easy is it to pause, skip a week or just cancel my meal deliveries?
It’s super easy! The last thing we want is people getting Tovala Meals that they aren’t excited about. In the Tovala App, you can indefinitely stop receiving weekly deliveries in the Settings page under “Meal Plan” and select "Pause Meal Plan" or "Cancel Meal Plan". On our website, just head to the Account section, it's just as easy. If you want to skip a week, you’ll just need to return to my.tovala.com, select "Skip" for the week you'd like to skip, or go into the app and skip that week by pressing the Calendar icon under the Order tab and select Skip.
Tovala Meal Details
How often will Tovala Meals return to the menu?
If lots of people love them, they’ll probably be back. Our chefs are working hard to create new meals every week, but we plan on bringing back a few of our most popular meals on a regular basis. So if you love one Tovala Meal in particular, be sure to let us know!
What kinds of Tovala Meals will be available in the future?
You name it, we’ll have it! Our goal is to explore different flavor profiles and all kinds of cuisine to keep you excited about what we’re serving. From lasagna, to salmon, meatballs and stir fry, we’re excited to cook it for you!
What if I have a food allergy?
You should know our meals are produced in a facility that uses milk, eggs, tree nuts, peanuts, fish, soybeans and wheat.
How many vegetarian meals do you offer?
Right now, we offer at least two each week. As we grow, we hope to increase that number to give our vegetarian friends even more to choose from.
How are Tovala Meals delivered?
We send Tovala Meals via UDS or Fedex (depending on where you live) in an insulated box with a cold pack. They’re in transit for either one or two days, depending on your distance from our Chicago-based production kitchen. We’ll send you an email each week with your tracking number so you can keep an eye on it.
How long can a Tovala Meal wait for me before I need to refrigerate it?
Our Tovala Meals are packed with cold packs and insulation to make sure they’ll stay cold until the end of the day they arrive. So no worries if you’re working late—they’ll be just fine waiting for you.
Is the Tovala Meal packaging recyclable?
Yes! We’re proud that our packaging is 100% recyclable. And our gel packs can easily be reused or safely disposed of.
How long do Tovala Meals stay fresh?
Since we only use clean and fresh ingredients, this will vary from meal to meal. Each meal’s “Enjoy Before” date is available on the bottom of the sleeve the meals come wrapped in and on the plastic on top of the trays. All meals will last between 4-7 days.
Can I freeze Tovala Meals?
You can. However, Tovala Meals’ fresh ingredients are at their best and most delicious when stored in the fridge. If you aren’t able to finish them before their “Enjoy Before” date, you can freeze them before that date hits. Just be sure to thaw them completely before cooking.