Ordering Tovala Meals
Where do I order Tovala Meals?
You can order meals in your account on the web or in the Tovala App on your iPhone or Android.
Can you explain the entirety of the meal ordering process?
First, you’ll decide between ordering 3, 4, 6, 8, 10, 12 or 16 meals weekly. Then you’ll pick your meals before the weekly Wednesday at 6 p.m. CT deadline. Our team will create those meals for you, and they’ll arrive at your doorstep about a week later (Monday, Tuesday, or Wednesday of the following week, depending on where you live). Each week, you’ll pick from a new selection of meals.
What happens if I don't select meals?
As long as your meal plan is active, we'll automatically send you a chef-curated selection! We'll send them to you the week after the Wednesday meal selection deadline.
How do I avoid getting chef-selected meals automatically?
Select meals yourself by the Wednesday at 6 p.m. CT deadline or skip that week of meals.
How long does it take to get my Tovala Meals?
You pick your meals by our Wednesday at 6 p.m. CT deadline, and they’ll arrive at your doorstep about a week later (Monday, Tuesday, or Wednesday of the next week, depending on where you live). This timeline gives us time to fresh ingredients, prep your meals, and minimize food waste.
Tovala Meal Plans
What are the meal plan options?
We have multiple meal plan options: choose to receive 3, 4, 6, 8, 10, 12 or 16 meals per week. Feel free to choose any combination of meals you'd like. For example, on the 6-Meal Plan, you can now order 6 different meals, 6 of the same meal, or anything else that makes you and your stomach happy.
How easy is it to pause, skip a week or just cancel my meal deliveries?
It’s super easy! The last thing we want is people getting Tovala Meals that they aren’t excited about. Just open up the ordering screen on the web or in the app and press "Skip/Update" at the top your screen. You'll be able to skip weeks of meals you don't want to receive.
If you want to pause or cancel, go into your account's settings and go to your Meal Plan.
Tovala Meal Details
How often will Tovala Meals return to the menu?
If lots of people love them, they’ll probably be back. Our chefs are working hard to create new meals every week, but we plan on bringing back a few of our most popular meals on a regular basis. So if you love one Tovala Meal in particular, be sure to let us know by reviewing your meals!
What kinds of Tovala Meals will be available in the future?
You name it, we’ll have it! Our goal is to explore different flavor profiles and all kinds of cuisine to keep you excited about what we’re serving. From lasagna, to salmon, meatballs and stir fry, we’re excited to cook it for you!
What if I have a food allergy?
You should know that our meals are packed in a facility that handles milk, wheat, eggs, fish, crustacean shellfish, tree nuts, peanuts, soy, and gluten.
How many vegetarian meals do you offer?
Right now, we offer at least two each week. As we grow, we hope to increase that number to give our vegetarian friends even more to choose from.
How are Tovala Meals delivered?
We send Tovala Meals via UDS or Fedex (depending on where you live) in an insulated box with a cold pack. They’re in transit for either one or two days, depending on your distance from our Chicago-based production kitchen. We’ll send you an email each week with your tracking number so you can keep an eye on it.
How long can a Tovala Meal wait for me before I need to refrigerate it?
Our Tovala Meals are packed with cold packs and insulation to make sure they’ll stay cold. As long as the ice packs are still frozen, we can ensure that your meals are safe to consume. So no worries if you’re working late—they’ll be just fine waiting for you.
Is the Tovala Meal packaging recyclable?
Yes! We’re proud that our packaging is 100% recyclable. And our gel packs can easily be reused or safely disposed of.
How long do Tovala Meals stay fresh?
Since we only use clean and fresh ingredients, this will vary from meal to meal. Each meal’s “Enjoy Before” date is available on the bottom of the sleeve the meals come wrapped in and on the plastic on top of the trays. All meals will last between 3-7 days.
Can I freeze Tovala Meals?
You can. However, Tovala Meals’ fresh ingredients are at their best and most delicious when stored in the fridge. If you aren’t able to finish them before their “Enjoy Before” date, you can freeze them before that date hits. Just be sure to thaw them completely before cooking.